Refund Policy

At Thugiil, we strive to provide high-quality clothing that you love. However, if you’re not completely satisfied with your purchase, we’re here to help!

Eligibility for Refunds

We accept refunds under the following conditions:

• Items must be returned within 1 day of delivery.
• Items must be unused, unworn, unwashed, and in original packaging with tags attached.
• Refunds are only applicable for damaged, defective, or incorrect items received.
• No refund or exchanges for size related issues.

Non-Refundable Items

• Items purchased on sale or clearance.
• Accessories (e.g., scrunchies, jewelry) for hygiene reasons.
• Custom or personalized orders.

How to Request a Refund

1. Email us at thugiil2023@gmail.com or Whatsapp @ 99527 41189 or 96268 73218with your order number and uncut parcel opening video of the item (if damaged or incorrect).
2. Once approved, we will provide return instructions.
3. After receiving and inspecting the returned item, we will process your refund to the original payment method within [1-2] business days.

Return Shipping Responsibility

• Customers are responsible for returning the item safely using a reliable courier service with tracking.
• We are not responsible for lost or damaged returns. We recommend using insured shipping to avoid any issues.
• Return shipping costs are non-refundable, except in cases where we sent the wrong or defective item.

Exchange Option

If you’d prefer, we offer exchanges instead of refunds for eligible items.

Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or payment provider. Processing times may vary.

For further assistance, contact us at WhatsApp @ 99527 41189 or 96268 73218